Double Crown Home Inspection
Guarantee
Our Double Crown Home Inspection Guarantee takes the burden off your shoulders. We guarantee you a competent and professional home inspection or your money back!
We are so confident in the quality of our home inspection and feel you will be equally confident that we’re backing it up with our Double Crown Home Inspection Guarantee. We are providing you two separate guarantees to give you peace of mind. Finding and choosing the right inspection company is an important step and we want you to be confident in your choice. This is why we took this HUGE step in providing this guarantee. This guarantee is just one more way to demonstrate our desire and commitment to meet and exceed your expectations, and for you to feel confident in choosing the right company for your inspection!
100% money back
Guarantee Satisfaction
- Here’s how the 100% Money Back Guarantee works:
- Client must be personally present during the entire inspection.
- Client must notify us in writing no later than 30 days from the date the home inspection was performed. At a minimum, the written notification must state the following: 1) client’s name and inspected property address, 2) reasons for a refund, and 3) specifically address any violations we made based on the NC Home Inspector Licensure Board Standards of Practice and/or the signed Home Inspection Agreement.
- This guarantee does not include any ancillary services (radon and water testing, termite and septic inspections, etc.) performed or not performed by us.
- A Release From Liability Form sent by us must be signed by the client and returned to us. Once we receive the Form, a check will be mailed to the person who originated the fee payment.
200% money back
Guarantee Satisfaction
- Here’s how the 200% Money Back Guarantee works:
- Client must be personally present during the entire inspection.
- Client must notify us in writing no later than 5 business days from the date the home inspection was performed. At a minimum, the written notification must state the following: 1) client’s name and inspected property address, 2) reasons for a refund, and 3) specifically address any violations we made based on the NC Home Inspector Licensure Board Standards of Practice and/or the signed Home Inspection Agreement.
- This guarantee does not include any ancillary services (radon and water testing, termite and septic inspections, etc.) performed or not performed by us.
- A Release From Liability Form sent by us must be signed by the client and returned to us. Once we receive the Form, a check will be mailed to the person who originated the fee payment (this is the 100% return part).
- Another full home inspection must be completed by another NC Licensed Home Inspector of your choice.
- With the other Inspector’s permission, client must send us a copy of the Inspector’s home inspection report and invoice solely as documented proof that a home inspection was in fact performed for the same client at the same property address as originally performed by us.
- Once we receive proof that a home inspection was performed, a check will be mailed to the client for the amount on the invoice not to exceed our original home inspection fee amount (this is the 200% part).
Warranties, Appliance Recall Checks, & Move-In Assistance
Upon permission from our client, we provide the following extra valued services to give additional peace of mind after the inspection is performed:
- A FREE 90-Day Limited Home Warranty that covers many structural components, appliances, roof leaks, and some mechanical components such as plumbing, electrical, HVAC systems, garage door openers, and sump pumps that can unfortunately fail even after a full home inspection has been performed.
- A recall check of the home’s built-in appliances and some personal appliances which includes a professional report listing any potential manufacture recall and how to have them corrected. Also included is a monthly newsletter listing home maintenance tips and any new appliance recall with a link to add, change, and delete any appliance. This service continues for as long as the client owns the home.
- Move-in assistance. We have a team available to assist in concierge and utility set-up services (if needed) to help ease the stress during the moving process. Once we complete your inspection, your dedicated home assistant will reach out to introduce themselves and help you with everything from scheduling a moving truck, helping you change your home’s locks, and getting a security system installed if desired!
Cecilia Whitlow, Client Care Coordinator
Professional Support, and Lifetime Phone and Email Consultation
We will maintain communication with you throughout the inspection process. Our staff will contact you at the end of your inspection to ensure all reports have been received and to answer any questions. However, our service never ends when your inspection is complete. If you ever need or want to contact us at any point after your inspection, we are hoping you will reach out to us. We hold true to our first Core Value: Having A Servant’s Heart!
Unequaled Home Inspectors
While NC Home Inspectors are licensed, they are not always equal! Some Inspectors exercise different techniques, procedures, and/or use specialized equipment to help ensure a thorough inspection is performed. Here’s a sample of what our Inspectors do that others may not:
- Walk accessible roofs and enter the entire crawlspace and attic when accessible.
- Inspect/test all accessible windows, doors, receptacles, switches, etc. NC only requires a representative number (1) per room.
- Detect leaking HVAC systems or ductwork using specialized equipment.
- Fill or partially fill tubs, showers, and sinks (rather than just running the water) to detect improper drainage conditions or leaks.
Our Inspectors also do the very best in trying to leave the property the way they saw it upon arrival or in better shape upon leaving. At times, our Inspectors may attempt to fix minor component defects and here are a few reasons why:
- A home inspection can be somewhat stressful and emotional for a buyer, seller, or even a homeowner who wants an inspection for peace of mind. So, we want to help make this process a little easier and smoother for EVERYONE involved.
- It helps produce a cleaner or shorter inspection report.
- It's our intention and goal to have the home in a better condition after the inspection.
- We believe it's just good business and it fulfills our Core Values!
Here’s a sample of what we attempt to fix during a home inspection:
- Unclog bathroom tub plumbing drain lines.
- Tighten loose hardware on various components (receptacles, wall switches, attic pull down stairs, door assemblies, etc.).
- Clean dirty HVAC unit drain pans.
- Fix minor plumbing leaks and tighten loose connections.
- Adjust garage overhead door openers for proper reversing mechanism operation.
- Seal HVAC units having air leakage.
- Remove debris from garbage disposals.
- Replace improper electrical panel cover screws.
